Insights, deep dives,
product updates
Long reads on voice AI, BYOK economics, Indian-language tooling and what we're building under the hood at Thinnest AI.
Voice Workflows: Phone Agents That Stay On-Script — By Design
An autonomous voice agent decides what to say next on every turn — and sometimes it decides wrong: it skips the disclosure, invents a refund policy, or forgets to collect the order number. ThinnestAI Voice Workflows make the path deterministic. You draw the call as a state machine; the agent follows it, step by step, every time.
Simulations: Stop Shipping AI Agents on Hope — Pressure-Test Them With AI Personas First
Production is the worst place to discover your agent leaks data, breaks on an angry caller, or forgets a step in your workflow. thinnestAI Simulations run AI persona callers against your real agent — chat and voice — and score every conversation with an AI judge, before a single customer is on the line.
Gemini Live in Your Voice Agents: Speech-to-Speech the Way It Should Be
A single toggle in thinnestAI now routes the entire call through Google's Gemini Live realtime model — no separate STT, LLM or TTS hop. 30 native voices, Vertex AI / BYO key hosting, half-cascade for your own TTS, thinking mode, and a custom-turn-detection path that brings LiveKit's MultilingualModel + your preferred STT into the input side.
GPT Realtime in Your Voice Agents: Semantic VAD, BYOK, and a Cheaper Mini
OpenAI's GPT Realtime and GPT Realtime Mini are now selectable from thinnestAI's Speech-to-Speech tab alongside Gemini Live. Native-audio voices marin and cedar, semantic-VAD turn detection, server-VAD when you need it, BYOK with your own OpenAI key, and provider-aware UI that reshapes the panel when you pick a model.
Voice AI vs Human Agent: The Real Cost Math for Indian Businesses (2026)
Exactly what a voice AI agent costs compared to a human telecaller for an Indian business. Real numbers, honest tradeoffs, and the specific workloads where voice AI actually wins — not the marketing fantasy.
Is AI Voice Calling RBI-Compliant? A Lender's Guide to Fair Practices Code + Voice AI
Everything an Indian lender needs to know about deploying voice AI for collections, EMI reminders and customer servicing under the RBI Fair Practices Code, DLT / TRAI rules and the DPDP Act — from a practitioner's perspective, not a lawyer's.
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