Meta Tech ProviderUnited Kingdom
An AI receptionist for UK businesses, in a British voice.
thinnest answers your calls day and night, books jobs and appointments, takes messages and keeps your data in London. Bring the number you already have.
AI call answering
What does an AI phone agent do for a UK business?
It answers the calls you would otherwise miss — up a ladder, with a client, after hours — and deals with them the way a good front desk would: a booking, a message, or a transfer to you.
The call above came in before the office opened. Without an agent it would have gone to voicemail, and the caller would have rung the next plumber on the list. With one, the job is in the diary and the engineer has the postcode and the fault before they set off.
- Bookings go into your calendar through Cal.com, or into your own system through its API.
- Questions about prices, areas covered and opening hours are answered from your website and documents.
- Every call is recorded and transcribed. More on how it works on the AI receptionist page.
Voices
Can the AI receptionist sound British?
Yes. Choose a British English voice from the voice library — filter by accent, gender and age, and listen before you pick — and your agent uses it on every call. Welsh voice agents are available too.
Voice agents also speak Polish, Urdu, Hindi, Bengali, Romanian and over forty more languages, so a caller who is more at ease in another language can be answered in it.
A Welsh voice agent can answer callers in Welsh. Replies on WhatsApp and website chat run in 37 languages, and Welsh is not one of them yet, so chat in Wales runs in English.
Data
Where is my data stored?
In the United Kingdom. Workspaces outside India store their data in London.
To be plain about it: calls are processed partly outside the UK — speech recognition in the EU, the voice and the language model in the US — under UK transfer safeguards. The privacy policy sets out the detail.
You remain responsible for your own UK GDPR duties to your callers, such as telling them a call is recorded. The agent's opening line is yours to write, so it can say so at the start of every call. A new workspace starts in your own time zone.
Your number
Can I keep my existing UK number?
Yes, if the number lives on a Twilio, Telnyx or Plivo account you hold: connect the account and the agent answers that number. We don't sell UK numbers.
- Number with another phone provider? Port it to one of those accounts, or forward your calls to a number you hold there.
- Transfer to a person and voicemail detection work on Plivo and Telnyx numbers. An imported Twilio number answers and records, but can't transfer or detect voicemail.
- Telnyx calls only the countries switched on in your outbound voice profile — the US and Canada by default — so add the UK before making outbound calls.
Examples
Which UK businesses is it built for?
Businesses whose phone rings while they are busy with a customer: trades, salons, estate agents, clinics and professional firms.
01 — Leeds
Heating engineer
Breakdowns logged with postcode, boiler make and fault; no-heat calls in winter put through to the engineer on call.
02 — Brighton
Hair salon
Cuts and colours booked by stylist, the patch-test rule explained the same way every time, and the same agent on the salon's WhatsApp.
03 — Bristol
Estate agent
Viewings booked in the evening when buyers ring, valuation requests qualified, landlord enquiries passed to the lettings team.
04 — Manchester
Private dental clinic
Check-ups and hygienist appointments booked and moved; anything clinical handed to the practice team.
05 — Edinburgh
Accountancy firm
New-client enquiries taken down in full and consultations booked, with the agent set never to give tax advice.
06 — Cardiff
Restaurant
Table bookings by phone in English or Welsh, and menu questions answered from the menu you upload.
Outbound calls
What about PECR and the TPS?
You are responsible for following them. For marketing calls, PECR says you must not call numbers registered with the Telephone Preference Service (TPS) unless the person has told you they are happy to hear from you — and take advice on whether your AI calls count as automated calls, which need prior consent.
We don't screen numbers against the TPS. The product gives you tools such as a do-not-contact list you keep, calling hours you set for each campaign, an opening line that says who is calling and why, and a recording and transcript of every call. Answering your own inbound calls is a different matter from cold calling; most UK businesses start there.
Agencies
Can a UK agency resell it under its own brand?
Yes. White label comes with every paid plan: your brand, your domain, your email sender, your sign-in page and your own prices.
Your clients pay you through your own card checkout, buy your plans and set up automatic top-up. You build their receptionists; they see only your brand. See white label for agencies.
Billing
Do you bill in pounds?
No. International workspaces, the UK included, are billed in US dollars by card. Checkout runs through a merchant of record that handles VAT, and your bank converts the charge. Prices are on the pricing page.
Answer every call, in a British voice
Start free, build your receptionist and ring it from your browser. Connect your number when you are happy with it.
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