How Can a Dubai Business Answer Customers in Arabic and English?

Short answer: use an AI voice agent that speaks both Arabic and English. Set it to match the customer and it replies in the language the caller uses, in a voice you choose from the voice library. The same agent answers WhatsApp and website chat with one memory of each customer, and WhatsApp template messages can be written in Arabic as well as English.

Why both languages matter in Dubai

A business in Dubai serves Emirati customers, residents from across the Arab world, and a large English-speaking population, often on the same day. A caller who has to switch languages to be understood, or who reaches an English-only recording, is a caller who may not ring back. Answering in the language the customer starts in is simply good service.

How it works, step by step

1. Connect your number. Import your own Twilio, Telnyx or Plivo number. Renting a UAE number from us is not available, so the number stays with your provider.
2. Let it match the customer. With the language set to match the customer, the agent answers in the language the caller speaks, Arabic or English.
3. Pick the voice. Search the voice library by language, accent, gender and age, and listen before you choose. Check how the voice you like sounds in both Arabic and English before you settle on it.
4. Give it your information. Your website, price list, opening hours and locations go into the knowledge base. One knowledge base serves every language, so you do not write it twice.
5. Write the greeting in both languages. A short Arabic and English greeting tells callers straight away that either is fine.
6. Test with real calls. Ring it yourself, and ask Arabic-speaking colleagues to call it with real questions and accents before customers do.

Other languages your customers speak

Voice agents work in 50 languages, so the same approach covers customers who would rather speak Hindi, Urdu, Persian, Filipino, Russian or French. Pick the languages that match the people who actually call you.

On WhatsApp and website chat

The same agent answers WhatsApp and your website, and remembers each customer across them, matching a caller to their WhatsApp history by phone number. Written replies come in 37 languages, including English, Hindi, Urdu, French and Russian. Arabic is a voice language today, not yet one of the 37 written-reply languages. On WhatsApp you can send approved template messages, such as booking confirmations, written in Arabic, with a right-to-left preview so you see them as your customers will.

Calling customers back

For outbound calls, such as reminders or follow-ups, you set the campaign hours yourself, and a do-not-contact list you keep stops anyone on it from being called again. The UAE has its own rules on telemarketing; check them and set your hours to match.

What you need to start

Your number on Twilio, Telnyx or Plivo, your website or documents, and voices you like. The UAE page covers how the product works for businesses in the Emirates, the voice AI agent page covers calls, and pricing lists the plans.