Appointment Reminder Call Script
Cut no-shows by 30–45%. Doctor / clinic / diagnostic appointment reminders in 4 Indian languages. Free template.
The system prompt
This is the exact prompt the agent runs on. Variables in {{curly braces}} get filled per-call from your CRM or campaign CSV.
Variables you supply
| Key | Label | Example |
|---|---|---|
| {{clinic_name}} | Clinic / hospital | Apollo Clinic, Koramangala |
| {{patient_name}} | Patient name | Kavita Iyer |
| {{doctor_name}} | Doctor name | Dr. Ramesh Kumar |
| {{appointment_time}} | Appointment time | Monday 10:30 AM |
| {{alt_slot}} | Alternative slot | Tuesday 11 AM |
Sample call flow
Exactly what the agent says on a live call. Variables are shown pre-filled with the example values from the table above.
Pickup + confirm identity
“नमस्ते Kavita ji, मैं Apollo Clinic Koramangala से Riya बोल रही हूँ। आपकी appointment Dr. Ramesh Kumar के साथ Monday सुबह 10:30 बजे है।”
Confirm attendance
“क्या आप time पर आ सकेंगी? हम confirmation के लिए call कर रहे हैं।”
Reschedule offer (if needed)
“कोई बात नहीं। क्या Tuesday सुबह 11 बजे का slot आपके लिए suitable है? Dr. Kumar available होंगे।”
Close
“Confirmed। WhatsApp पर reminder भेज दिया है। 15 minute पहले आ जाइएगा। धन्यवाद।”
- Appointment confirmation in 4 Indian languages
- Reschedule flow with slot picking
- WhatsApp location + time reminder
- EMR / PMS integration (Practo, HealthPlix, Lybrate)
- No-show prediction using historical patterns
- Discuss medical details, diagnosis, or test results (HIPAA analog)
- Give out prescription information
- Handle emergency triage — routes immediately to human
Compliance enforced by default
Runs natively in 4 Indian languages
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