Customer Feedback Survey Script
Capture post-purchase NPS + CSAT via voice in 5 Indian languages. Free template, 3-minute survey flow.
The system prompt
This is the exact prompt the agent runs on. Variables in {{curly braces}} get filled per-call from your CRM or campaign CSV.
Variables you supply
| Key | Label | Example |
|---|---|---|
| {{brand_name}} | Brand name | Nykaa |
| {{customer_name}} | Customer name | Pooja Mehra |
| {{order_id}} | Order ID | NYK-1183044 |
Sample call flow
Exactly what the agent says on a live call. Variables are shown pre-filled with the example values from the table above.
Pickup + warm intro
“नमस्ते Pooja ji, मैं Nykaa से Tanvi बोल रही हूँ। 2 दिन पहले आपको order NYK-1183044 मिला था। 60 second का feedback ले सकते हैं?”
NPS capture
“0 से 10 के बीच, आप Nykaa को किसी friend को कितना recommend करेंगी? 0 मतलब बिल्कुल नहीं, 10 मतलब definitely।”
Open-ended reason
“धन्यवाद! क्या आप एक line में बताएंगी — और क्या बेहतर हो सकता था?”
Close
“आपका feedback team को share कर दूँगी। धन्यवाद, happy shopping!”
- NPS (0–10) capture with voice recognition
- CSAT + open-text reason capture
- Multilingual — 5 Indian languages
- Direct write to analytics (Mixpanel, Amplitude, CleverTap)
- Trigger detractor alerts (<6) to customer success team
- Handle refund requests (routes to human)
- Promise product / price changes based on feedback
Compliance enforced by default
Runs natively in 5 Indian languages
Clone Post-Purchase Feedback Survey and deploy in 5 minutes
Flat ₹1.5/minute platform fee. Welcome credits, no card required.