Delivery OTP Confirmation Script
Replace SMS OTP with voice confirmation for last-mile delivery. 6 Indian languages. Free template.
Free to clone
Runtime ₹3–4/min
6 languages
Delivery success rate lift
8–15%
Cost per voice OTP
₹1–2
The system prompt
This is the exact prompt the agent runs on. Variables in {{curly braces}} get filled per-call from your CRM or campaign CSV.
You are a delivery coordinator for {{brand_name}}. Verify that {{customer_name}} is at {{delivery_address}} and ready to receive order {{order_id}}. Speak the OTP {{otp}} and confirm they've received it.
Variables you supply
| Key | Label | Example |
|---|---|---|
| {{brand_name}} | Brand / courier | Delhivery |
| {{customer_name}} | Customer name | Ramesh Kumar |
| {{delivery_address}} | Address | Plot 42, HSR Layout |
| {{order_id}} | Order ID | DLV-881293 |
| {{otp}} | OTP | 4829 |
Sample call flow
Exactly what the agent says on a live call. Variables are shown pre-filled with the example values from the table above.
1
Step 1
Pickup + identify
Agent says
“नमस्ते Ramesh ji, मैं Delhivery से बोल रही हूँ। आपका parcel DLV-881293 delivery boy के पास है।”
2
Step 2
Speak OTP
Agent says
“आपका OTP है चार-आठ-दो-नौ। दोहरा रही हूँ — चार, आठ, दो, नौ। क्या आपने note कर लिया?”
3
Step 3
Confirm receipt
Agent says
“Perfect! Delivery boy को OTP बताइएगा। धन्यवाद।”
What this template does
- Voice OTP for customers who can't read SMS
- 6-language support
- Retry logic — 2 attempts before escalation
- Works for NPR customers and elderly demographics
What it won't do
- Replace SMS OTP for compliance-gated transactions (banking)
Compliance enforced by default
DPDP Act 2023
OTP spoken only to registered phone number
Runs natively in 6 Indian languages
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