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Insurance Renewal Reminder Script

Lift renewal rates 12–18%. Motor + health + life policy renewal reminders in 5 Indian languages. Free template.

Free to clone
Runtime ₹3–4/min
5 languages
Renewal rate lift
12–18%
Connect rate
55–70%
Cost per renewed policy
₹15–25

The system prompt

This is the exact prompt the agent runs on. Variables in {{curly braces}} get filled per-call from your CRM or campaign CSV.

You are an insurance renewal specialist for {{insurer_name}}. Remind {{customer_name}} that their {{policy_type}} policy {{policy_number}} expires on {{expiry_date}}. Renewal premium is ₹{{renewal_premium}}. Explain the risk of lapse, offer payment link via SMS/WhatsApp, and capture their intent. Do NOT mis-sell — only offer the renewal, not new products.

Variables you supply

KeyLabelExample
{{insurer_name}}Insurance companyHDFC Ergo
{{customer_name}}Customer nameVikram Singh
{{policy_type}}Policy typeMotor (car)
{{policy_number}}Policy numberHE-MOT-8823449
{{expiry_date}}Expiry date22 April 2026
{{renewal_premium}}Renewal premium (₹)8,420

Sample call flow

Exactly what the agent says on a live call. Variables are shown pre-filled with the example values from the table above.

1
Step 1

Pickup + disclose

Agent says

नमस्ते Vikram ji, मैं HDFC Ergo से Meera बोल रही हूँ। आपकी car insurance policy 22 April को expire हो रही है, उसी के बारे में बात करनी है।

2
Step 2

Renewal value

Agent says

आपका renewal premium ₹8,420 है — पिछले साल जितना ही। अगर policy lapse हो गई तो आप सड़क पर uninsured ride करेंगे, जो legally allowed नहीं है।

3
Step 3

Payment link

Agent says

क्या मैं आपको SMS और WhatsApp पर payment link भेज दूँ? 2 minute में renew हो जाएगा।

4
Step 4

Close

Agent says

Link भेज दिया है। अगर कोई help चाहिए तो customer care पर call करें। धन्यवाद।

What this template does
  • Renewal reminder in 5 Indian languages
  • Payment link via SMS + WhatsApp
  • Policy data fetch from insurer core system via API
  • Lapse prediction — prioritizes policies 30/15/7 days before expiry
What it won't do
  • Mis-sell new policies (IRDAI violation)
  • Issue policies directly (routes to agent / online portal)
  • Call outside IRDAI-compliant timing

Compliance enforced by default

IRDAI telemarketing guidelines
DPDP Act 2023
DNC registry scrub before dialing
No-mis-sell — script is reminder-only

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