Hindi Voice AIfor Insurance Renewals
Run native Hindi (हिन्दी) voice agents for insurance on ThinnestAI. Compliant call flows, flat ₹1.5/minute platform fee, INR billing with GST.
“नमस्ते, मैं ABC Bank से Priya बोल रही हूँ। आपकी EMI के बारे में एक मिनट बात करनी थी — क्या यह सही समय है?”
Policy lapse is a silent profit killer. Renewal tele-calling teams at mid-tier insurers and aggregators spend 70% of their time on unreachable contacts and 20% on language mismatches — only 10% of dialing time produces a conversation that could have led to a renewal. Persistency targets slip, the actuary's model misses, and the cost to re-acquire a lapsed customer is 5–10x the cost of saving them at renewal. IRDAI's consent capture requirements add another layer — every renewal conversation must be recorded and tagged with captured consent.
Hindi voice AI has to handle code-switching with English ("Hinglish"), wide regional accent variation between Delhi, UP, Bihar and Rajasthan, and gendered verb agreement that English-trained models often get wrong. Naive multilingual models sound robotic or generate wrong forms.
- Timed outreach — renewal calls scheduled 45, 30, 15 and 7 days before policy expiry, with exponential backoff for unreachable contacts.
- Multi-language routing — Hindi, Marathi, Tamil, Telugu, Bengali, Gujarati, Kannada and more, routed per policyholder region or preference.
- IRDAI-aware consent capture — explicit recorded consent on every renewal conversation, stored alongside the call recording for audit.
- Payment link delivery — after a successful renewal conversation, the agent sends the payment link via SMS or WhatsApp in the policyholder's language.
- Opinionated routing to Indic-tuned providers (Sarvam Bulbul, ElevenLabs Multilingual, Deepgram Nova-2) chosen per workload.
Sample Hindi insurance call flow
A real Hindi insurance voice agent on ThinnestAI — from pickup to wrap-up, with compliant disclosures baked in.
Policy renewal webhook
Your PAS fires a webhook for every policy approaching renewal. ThinnestAI schedules the outbound call in the appropriate language.
Identity + purpose disclosure
Agent greets in the policyholder's language, identifies the insurer, and discloses the purpose of the call — required by IRDAI fair practices.
Policy details + premium disclosure
Agent reads back the policy number (masked), product, sum assured, and renewal premium. Structured to avoid PII leakage over unverified line.
Objection handling
Common objections — price increase, NCB dispute, "I'll renew later" — handled empathetically with approved scripts.
Consent capture
Explicit recorded consent: "Do I have your consent to send the payment link for this renewal?" — captured as a structured field for IRDAI audit.
Payment link delivery
Payment link sent via SMS and WhatsApp in the policyholder's language. Call summary written back to PAS.
Hindi provider stack for insurance
ThinnestAI routes Hindi insurance workloads to the providers below. All available as BYOK — bring your own API keys or use ours.
| Provider | Role |
|---|---|
| Sarvam Saaras | STT |
| Deepgram Nova-2 | STT |
| Sarvam Bulbul v3 | TTS |
| ElevenLabs Multilingual v2 | TTS |
Insurance compliance, enforced by default
Mandatory identity disclosure, purpose disclosure, no mis-selling language, no pressure tactics. Default flows enforce IRDAI-compliant opening and closing.
Every renewal-intent conversation captures explicit verbal consent before any payment link is sent. Consent stored alongside the recording.
Every call recorded with configurable retention (default 12 months for insurance). Exportable for IRDAI audits and dispute resolution.
Policyholder PII handled per the Digital Personal Data Protection Act. Data stored in Mumbai region by default.
Other languages for insurance
Launch a Hindi insurance agent
Flat ₹1.5/minute platform fee. Welcome credits, no card required. INR billing with GST invoices.