Hindi Voice AIfor D2C & E-commerce
Run native Hindi (हिन्दी) voice agents for e-commerce on ThinnestAI. Compliant call flows, flat ₹1.5/minute platform fee, INR billing with GST.
“नमस्ते, मैं ABC Bank से Priya बोल रही हूँ। आपकी EMI के बारे में एक मिनट बात करनी थी — क्या यह सही समय है?”
SMS confirmation converts under 2% for COD. WhatsApp is better but blocked for unverified numbers. Manual tele-verification teams cost ₹30–50 per confirmed order once you factor in agent time, floor overhead and tier-2 city wage inflation. And none of it reaches the buyer in the language they actually speak — the biggest single driver of "Customer did not pick up" RTO events.
Hindi voice AI has to handle code-switching with English ("Hinglish"), wide regional accent variation between Delhi, UP, Bihar and Rajasthan, and gendered verb agreement that English-trained models often get wrong. Naive multilingual models sound robotic or generate wrong forms.
- Instant outbound via webhook — wire your Shopify / WooCommerce / Unicommerce / Vinculum event stream to a ThinnestAI flow. Order placed → verification call triggered within seconds.
- Hindi, Marathi, Tamil, Telugu, Bengali, Gujarati and more — opinionated routing across Indic-specialized providers.
- Intent capture: address confirmation, preferred delivery time, delivery instructions, back-channel to customer service if the buyer wants to speak to a human.
- Webhook callback: outcome (confirmed / cancelled / reschedule / unreachable) written back to your OMS immediately.
- Opinionated routing to Indic-tuned providers (Sarvam Bulbul, ElevenLabs Multilingual, Deepgram Nova-2) chosen per workload.
Sample Hindi e-commerce call flow
A real Hindi e-commerce voice agent on ThinnestAI — from pickup to wrap-up, with compliant disclosures baked in.
Order placed webhook
Your Shopify / OMS fires a webhook the moment a COD order is placed. ThinnestAI queues the outbound call within seconds.
Greeting in buyer's preferred language
Agent greets the buyer, identifies as from the brand, and confirms they just placed an order.
Order detail confirmation
Agent reads back the product, quantity, delivery address and payment mode. Buyer confirms or corrects any field.
Delivery preference capture
Agent asks for preferred delivery window and any special instructions (gate code, landmark, contact person).
Intent verification
Agent asks directly: "Should we proceed with this order?" Captures confirmed / cancel / reschedule as a structured outcome.
Webhook writeback
Outcome code, delivery preferences, and transcript posted back to your OMS via webhook immediately.
Hindi provider stack for e-commerce
ThinnestAI routes Hindi e-commerce workloads to the providers below. All available as BYOK — bring your own API keys or use ours.
| Provider | Role |
|---|---|
| Sarvam Saaras | STT |
| Deepgram Nova-2 | STT |
| Sarvam Bulbul v3 | TTS |
| ElevenLabs Multilingual v2 | TTS |
E-commerce compliance, enforced by default
Caller IDs must be registered on the TRAI DLT platform. ThinnestAI supports BYO DLT-compliant Twilio and Vobiz numbers.
The agent respects DND preferences captured from prior calls or from your OMS.
Default outbound window is 09:00–20:00 IST to respect buyer patience; configurable per campaign.
Personal data (addresses, order details) handled per the Digital Personal Data Protection Act. Data stored in Mumbai region by default.
Other languages for e-commerce
Launch a Hindi e-commerce agent
Flat ₹1.5/minute platform fee. Welcome credits, no card required. INR billing with GST invoices.