Meta Tech ProviderComplete real-time observability across Voice, WhatsApp & Web
Gain 100% visibility into every customer conversation. Real-time spoken transcripts, WhatsApp delivery logs, sentiment analysis, audio playback, and instant CSV exports in a single audit console.
Unified audit trails for every interaction
Monitor voice quality, verify messaging delivery, and audit compliance across all three channels.
Turn-by-Turn Speech Audio & Transcripts
Review every inbound and outbound phone call with time-stamped speaker diarization (User vs. Agent), interactive audio playback with scrubbable waveforms, latency metrics (TTFT/TTFB), and automated call summaries.
End-to-End Delivery & Message Audit
Complete chronological logs of all sent, delivered, read, and replied WhatsApp messages. View template payload details, button clicks, flow form submissions, and webhook callback events in real time.
Session Traces & User Journey Logs
Inspect visitor session paths, initial referring URLs, document search citations, tool execution logs, and conversion events. Filter conversations by user rating, thumbs up/down, and session duration.
Actionable conversation intelligence
Turn unstructured conversational audio and text into quantifiable business insights.
Automated Sentiment Scoring
Every interaction is automatically analyzed for customer sentiment (Positive, Neutral, Frustrated) with instant alerts when high churn risk is detected.
1-Click CSV & Parquet Export
Export thousands of filtered conversations with full metadata, cost breakdowns, and extracted entities for data warehouse ingestion.
Structured Entity Extraction
Key entities like order numbers, EMI amounts, pincodes, and email addresses are extracted into structured JSON columns for immediate BI reporting.
DPDPA Audit Trail & Redaction
Sensitive personally identifiable information (Aadhaar numbers, PAN, credit cards) is automatically masked and redacted in accordance with RBI and DPDPA.
Transcripts & Logs FAQs
How long are call transcripts and WhatsApp logs stored?
By default, ThinnestAI retains full transcripts and interaction logs for 12 months. Enterprise customers can configure custom retention policies (e.g. 7 years for BFSI compliance) or configure automatic sync to their private AWS S3 bucket.
Can we search across transcripts for specific keywords or compliance phrases?
Yes. Our search bar supports full-text search across all transcribed audio and WhatsApp messages, allowing you to instantly find calls containing specific keywords (e.g. 'cancellation', 'refund', 'complaint').
Can we access transcripts programmatically via API?
Yes. Our Calls API and Conversations API provide paginated endpoints and webhook subscriptions (e.g. `call.completed`, `transcript.generated`) to stream transcripts directly into your internal data pipelines.