Meta Tech ProviderWhatsApp error codes
WhatsApp error 132007: Template breaks WhatsApp's policies
Your template. What it means, how to fix it, and whether to retry.
What it means
WhatsApp error 132007 means Meta found the template's content violates WhatsApp's policies, so it can't be sent. Rewrite it within WhatsApp's business and commerce policies.
WhatsApp's title for it
“Template format character policy violated” (132007)
Whose problem it is
Your template
Why it happens
- The template's content isn't allowed under WhatsApp's policies.
How to fix error 132007
- Rewrite the template and submit it again.
Should you retry?
No, not with the same template.
How to prevent it
- Check WhatsApp's business and commerce policies before writing promotional templates.
Common questions
What kind of content breaks WhatsApp's policies?
WhatsApp's commerce and business policies list restricted goods, services and content. Templates promoting them are refused.
How ThinnestAI shows it
On ThinnestAI every message WhatsApp doesn't deliver shows WhatsApp's own message first — word for word, with its code — and what it means underneath, on the broadcast and in the inbox. Undelivered messages aren't charged. See the WhatsApp Business API.