Meta Tech ProviderMeet the In-App AI Agent: It Sees Your Customer’s Screen and Helps Them Finish
The short version
Most chat widgets know one thing about your customer: what they typed into the chat. They do not know which screen the customer is on, which field shows an error, or that they have been staring at the same step for two minutes. So they answer in general terms while the customer is stuck on something specific.
The ThinnestAI in-app agent lives inside your website or mobile app and sees the screen your customer is on. It answers about what is in front of them, fills in the form, points at the right button, and steps in on its own when someone gets stuck. Your customer can type to it or talk to it.
What it can do
- See the screen. The headings, the form, which fields are filled or empty, the error under a field, the buttons. Not the values your customer typed — more on that below.
- Fill it in. “My address is 14 MG Road, Koregaon Park, Pune 411001” becomes a filled address, a chosen city, a filled pincode and a ticked box. The agent says what it changed so the customer can check it.
- Point the way. It highlights the next field or button with a short note, instead of describing where to look.
- Press buttons — carefully. It can press buttons and open pages, but anything that pays, submits or confirms waits for your customer to tap Allow.
- Use your actions. Your site or app can register its own actions — retry an upload, apply a coupon, fetch loan offers — and the agent runs them in your customer’s own session.
- Step in when someone is stuck. A field error left unfixed, the same mistake twice, no progress for a while, repeated taps, a move to leave the page. You decide where it steps in and what it says.
Chat or voice
The same agent takes voice calls in the panel. During a call it shrinks to a small bar with the agent’s name, a live caption, mute and hang-up, so your customer watches their details go in while they speak.
What it does not see
The agent sees the shape of the screen, not your customer’s data:
- Field values stay on the device unless you mark a field as readable.
- Passwords, card numbers, CVV, OTP, Aadhaar and PAN fields are never read or filled.
- PAN, Aadhaar and card numbers shown on a page are masked before anything leaves it.
- Web addresses leave without their query strings, which often carry tokens or emails.
- Anything you mark off-limits is never touched.
Where it fits
Anywhere customers drop off between starting and finishing: onboarding and KYC, loan and insurance applications, checkout, plan upgrades, and the support questions that are really about one screen.
Websites and apps
On a website it rides on the same one-line ThinnestAI widget tag; switch it on for your agent and it works on the next page load. For mobile apps, SDKs for Android, iOS, React Native and Flutter are in early access: the agent appears in a sheet over your screen, and acts on the screens your app describes to it.
One agent, every channel
It is the same ThinnestAI agent you use on WhatsApp, voice calls and website chat, with the same knowledge and the same memory of the customer. Someone who stops in your app and continues on WhatsApp does not start again.