Meta Tech ProviderOne unified memory across Phone, WhatsApp & Web
Stop asking customers to repeat themselves. When a customer calls on phone, messages on WhatsApp, or visits your website, your AI agents share one continuous, persistent memory.
How memory travels across all three channels
Experience the difference between isolated siloed bots and a true omnichannel conversational AI platform.
Customer calls your support number
Voice agent resolves address & confirms delivery window. Context, order ID, and updated slot are automatically indexed in user's memory graph.
Instant confirmation & continuing chat
WhatsApp agent proactively sends confirmation with zero prompt engineering required. Customer replies asking for invoice — agent already has context.
Customer visits website checkout
Website chat widget instantly greets returning customer with personalized context from both the phone call and WhatsApp message thread.
Built for real enterprise scale
High-speed vector graph storage engineered specifically for sub-second retrieval across millions of customer interactions.
Zero Repetition for Customers
Customers never have to repeat their account number, problem description, or past conversation history when switching from phone to WhatsApp or web chat.
Unified Identity & Graph Store
Phone numbers, WhatsApp IDs, and authenticated web session tokens are automatically linked into a unified customer profile with chronological event memory.
Real-Time Context Synchronization
Memory updates in sub-50ms. The second a phone call concludes, the WhatsApp AI agent has full access to the call summary and structured dispositions.
DPDPA Compliant & Mumbai Hosted
Memory graphs and conversation vectors are encrypted at rest with AES-256 and stored exclusively in Indian cloud regions (Mumbai AWS/GCP).
Cross-Channel Memory FAQs
How does Cross-Channel Memory work between Voice and WhatsApp?
ThinnestAI uses an identity resolution engine that keys on verified phone numbers. When a customer calls our telephony trunk, the call transcript and extracted entity graph are synced to their profile. If they subsequently text on WhatsApp, the agent reads the exact memory graph and references prior phone conversations seamlessly.
Can human agents in the shared inbox see the cross-channel history?
Yes. Our unified shared inbox provides human agents with a unified chronological timeline: prior phone call recordings, WhatsApp conversations, and web chat logs are all accessible in one pane of glass.
Is cross-channel memory available on all plans?
Yes. Every ThinnestAI customer gets native cross-channel memory across Voice AI, WhatsApp Business API, and our Web Chat widgets without extra add-on fees.