Meta Tech ProviderOne unified team inbox for Voice, WhatsApp & Web
Let AI handle 80% of routine inquiries autonomously. When human touch is needed, seamlessly hand over active voice calls, WhatsApp threads, and web chats to your team with full conversation history.
Graceful bot-to-human transition on every channel
Never leave your customers trapped in a robotic loop.
Live Call Transfer
Transfer live calls to internal agents or external call centers via SIP trunking. The human agent receives an instant screen pop with the live transcript and customer profile.
Multi-Agent Chat
Support reps can claim incoming WhatsApp conversations, reply in real time, type internal private notes (@mentioning colleagues), and mark threads as resolved.
Real-Time Web Escalation
Engage high-intent website visitors. When a prospect requests a human demo, notify available account executives instantly via mobile app, browser push, or Slack.
Enterprise support tools built-in
Everything your customer support and sales operations need in a single dashboard.
1-Click Live Call Takeover
Human agents can monitor ongoing voice calls in real-time with streaming speech-to-text. With a single click, an agent can barge in or transfer the call to their desk phone or browser softphone.
Multi-Agent WhatsApp Inbox
Multiple support reps work out of one official verified WhatsApp Business number. Assign conversations to specific agents, add internal private notes, and track resolution SLAs.
Live Web Chat Handover
When a website visitor asks for complex sales assistance, the AI agent automatically alerts the sales team on Slack or within the inbox, passing full visitor browse history.
Unified Tags, Canned Replies & Dispositions
Use the same custom tags, resolution statuses, and canned templates whether replying to a WhatsApp customer, an email follow-up, or tagging a completed voice call.
Shared Inbox FAQs
How does human agent takeover work during a live voice call?
When a caller requests a human ('Let me speak with a manager') or when sentiment analysis detects frustration, the voice AI pauses and places a soft SIP transfer to your available human agent queue while playing branded hold music.
Can multiple team members use the WhatsApp inbox simultaneously?
Yes. Unlike the standard WhatsApp Business mobile app (limited to 4 linked devices), ThinnestAI's Cloud API shared inbox supports unlimited concurrent team members with granular role permissions (Admin, Agent, Viewer).
Does ThinnestAI support round-robin routing?
Yes. Inbound WhatsApp chats and phone transfers can be routed automatically using round-robin, least-busy agent logic, or skill-based routing (e.g. language or department).