Meta Tech ProviderWhatsApp error codes
WhatsApp error 131064: Limited for miscategorised templates
Your WhatsApp Business account. What it means, how to fix it, and whether to retry.
What it means
WhatsApp error 131064 means Meta limited your messaging because some templates were in the wrong category — usually promotions submitted as utility. The restriction lifts on its own; check that each template's category matches what it says.
WhatsApp's title for it
“Messaging limit reached due to template violations” (131064)
Whose problem it is
Your WhatsApp Business account
Why it happens
- Templates submitted as utility or authentication that are actually marketing.
How to fix error 131064
- Review your templates and recategorise any that promote something.
- Wait for the restriction to lift.
Should you retry?
After the restriction lifts.
How to prevent it
- Anything promoting an offer, discount or product is marketing — submit it as marketing.
Common questions
Why did Meta change my utility template to marketing?
Meta reviews what a template says. Promotions are marketing whatever category they were submitted as.
How ThinnestAI shows it
On ThinnestAI every message WhatsApp doesn't deliver shows WhatsApp's own message first — word for word, with its code — and what it means underneath, on the broadcast and in the inbox. Undelivered messages aren't charged. See the WhatsApp Business API.