WhatsApp error codes

WhatsApp error 368: Account restricted for a policy violation

Your WhatsApp Business account. What it means, how to fix it, and whether to retry.

What it means

WhatsApp error 368 means Meta has restricted your WhatsApp Business account for violating WhatsApp's policies. WhatsApp Manager shows the reason and whether you can request a review.

WhatsApp's title for it

“Temporarily blocked for policies violations” (368)

Whose problem it is

Your WhatsApp Business account

Why it happens

Content or behaviour that breaks WhatsApp's business or commerce policies.

How to fix error 368

Read the reason in WhatsApp Manager.
Request a review if you think it's a mistake.

Should you retry?

Not while the restriction is in place.

How to prevent it

Follow WhatsApp's business and commerce policies.
Send only to people who opted in.

Common questions

How long does a 368 restriction last?

Meta decides. WhatsApp Manager shows the restriction and its status.

How ThinnestAI shows it

On ThinnestAI every message WhatsApp doesn't deliver shows WhatsApp's own message first — word for word, with its code — and what it means underneath, on the broadcast and in the inbox. Undelivered messages aren't charged. See the WhatsApp Business API.